Frequently Asked Questions

Everything you need to know about your Silver by Mail experience.

What quality of silver do you use?

All our jewelry is crafted from genuine .925 Sterling Silver. Each piece is hallmarked where required by law to guarantee its purity and authenticity.

How long will it take for my order to arrive?

Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout if you need your jewelry sooner.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

How should I care for my silver jewelry?

To prevent tarnishing, we recommend storing your silver in a cool, dry place and cleaning it regularly with a soft polishing cloth. Avoid contact with harsh chemicals or perfumes.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International delivery times and shipping costs vary depending on the destination and are calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.