Returns & Exchanges

At Silver by Mail, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all our jewelry. If your item isn't quite right, simply return it in its original packaging and unworn condition for a full refund or exchange.

1

Complete the Returns Form

Locate the returns form included in your original delivery and fill out the details regarding the items you wish to return and your preferred resolution.

2

Package Your Items

Carefully place the jewelry back into its original presentation box and secure it within a padded envelope to ensure it remains protected during transit.

3

Affix the Shipping Label

Attach the provided return shipping label to the outside of your package, ensuring any previous delivery addresses are fully covered or removed.

4

Drop Off Your Parcel

Take your package to your nearest post office or designated courier drop-off point and ensure you obtain a proof of postage receipt for your records.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing